1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal details when you interact with us, for example when you:

• Sign up for our newsletter or events
• Make reservations or place orders
• Contact us via email or social media

Typical information collected includes your name, email address, telephone number and any other information you choose to provide.

Information automatically collected

In Short: Some information—such as your IP address and browser characteristics—is collected automatically when you visit our Website.

We use standard web-server logs, cookies and similar tracking technologies to gather:

• Log and usage data (e.g., pages viewed, time stamps, error reports)
• Device data (e.g., device type, operating system, browser type)
• Location data (e.g., IP-based location)

This information helps us maintain security, personalise your experience and perform analytics.

2. How Do We Use Your Information?
In Short: We process your information based on legitimate business interests, contractual necessity, legal obligations and/or your consent.

We use the information we collect to:

• Fulfil and manage your bookings and voucher/ticket orders
• Respond to enquiries and provide customer support
• Send you marketing communications, where you have opted in
• Analyse usage patterns to improve our Website and Services.

Comply with legal obligations and protect our rights

3. Will Your Information Be Shared With Anyone?
In Short: We only share information with your consent, to comply with laws, to provide you with Services, or to protect our rights.

We may share your data under the following circumstances:

• Vendors and service providers who perform services on our behalf (e.g., payment processors, email delivery)
• Legal authorities, when required by law or to protect our rights
• Business transfers, such as a merger or sale of assets
• We require all third parties to handle your personal data in accordance with applicable data protection laws.

4. Cookies and Other Tracking Technologies
In Short: We use cookies and similar technologies to collect and store your information.

For detailed information on the cookies we use and your choices regarding cookies, please refer to our Cookie Notice on the Website.

5. How Long Do We Keep Your Information?
In Short: We keep your information only as long as necessary to fulfil the purposes outlined in this notice, unless otherwise required by law.

When we have no legitimate business need to process your personal information, we will delete or anonymise it, or securely store it where deletion is not possible.

6. Your Privacy Rights
Depending on your location, you may have the right to:

• Access and receive a copy of the personal information we hold about you
• Request that we correct any inaccurate personal data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw consent at any time, where applicable

To exercise any of these rights, please contact us at dataprotection@bowhospitality.co.uk.

7. Changes to This Privacy Notice
We may update this privacy notice from time to time. The “Last updated” date at the top will reflect the date of the most recent changes. We encourage you to revisit this notice periodically to stay informed.

8. Contact Us
If you have any questions or comments about this notice or our privacy practices, please get in touch with us by clicking here.